Frequently Asked Questions
Everything you need to know about shopping with Scales and Tails.
What is the typical shipping timeframe for orders?
Standard shipping usually takes 3-7 business days within the continental US. International shipping times vary by location, typically arriving within 10-14 business days.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, swimwear and intimate apparel are final sale.
How do I know which size will fit me best?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our 'Tailored Fit' items may run smaller than standard boutique sizing.
Do you offer ethical and sustainable clothing options?
Yes, our 'Green Scales' collection is made from 100% organic cotton and recycled materials. We are committed to partnering with factories that ensure fair wages and safe working conditions.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a unique tracking number and a link to our carrier's tracking portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and interest-free installment plans through Klarna.